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Order Inquiry

Order Update

If you need to change your order or shipping address, please reach out to us at info@hatchcollection.com as soon as possible. We cannot guarantee the change can be completed, but we will do our best to help. Once the order has been shipped, we are unable to make changes.

Order & Shipping Confirmation

Once an order is placed, HATCH will send through an order confirmation with the details of your order. We will send through the shipping confirmation as soon as your order has shipped. Haven't received your order or shipping confirmation yet? Our emails sometimes end up in the spam or promotions folders. Please check these locations for your order & shipping confirmation. Please email our customer service team at info@hatchcollection.com if you are still unable to locate your order or shipping confirmation. 

Promo Codes & Discounts

HATCH is happy to offer all new customers 10% off of their first purchase on our site. Scroll to the bottom of our site, click "Get 10% Off" and enter your email address to receive the discount code. Once subscribed to our emails and texts, we'll keep you updated on current promotions and discounts that can be redeemed on our website or in store. 
Please note, we are unable to apply more than one discount code per order. The original discount code that is used will be honored, and we are unable to apply additional discounts once an order has been placed.

Price Adjustment

HATCH is happy to offer price adjustments on orders within 7 days of the order date. Please note, we are unable to offer price adjustments on items that are marked as final sale. We are unable to offer price adjustments if the item is no longer available on our site. Additional restrictions apply.

Please note, we are unable to apply more than one discount code per order. The original discount code that is used will be honored, and we are unable to apply additional discounts once an order has been placed.

Final Sale

Items marked final sale at checkout are not eligible for a return, exchange or return for credit. Underwear is final sale. Gift Cards are final sale.

Store Orders

If you purchased through one of our Store locations, please reach out to them directly for assistance with your order. You can find their contact information by clicking here.

Gift With Purchase

All free gifts with purchase are subject to change due to availability. HATCH is unable to reship free gifts with purchase.

U.S. Shipping

Looking to receive your order before Christmas? Please find our Shipping Cutoff Dates below:


Standard Shipping: Place your order before 12 pm est 12/7.

Ground Shipping: Place your order before 12 pm est 12/12.

Expedited Shipping: Place your order before 12 pm est 12/20.

Rush Shipping: Place your order before 12 pm est 12/21.

Ground Shipping Alaska, Hawaii, Puerto Rico + U.S. Territories: Place your order before 12 pm est on 12/6.

U.S. Shipping Methods & Processing Times

Our warehouse processes and ships orders Monday through Friday. We ask for 2 business days to process shipments with our Ground and Standard Shipping Options. Orders placed with Expedited or Rush Shipping prior to 12 pm EST, Monday - Friday, should ship out on the same day.

Please note: Orders shipped with our Standard Shipping option are shipped by DHL and delivered by USPS. Orders shipped with our Ground, Expedited and Rush Shipping options are shipped and delivered by FedEx.

Ground Shipping with DHL
Delivers within 4 - 9 business days once shipped.

Ground Shipping with FedEx
Delivers within 3 - 5 business days once shipped.

Expedited Shipping
Delivers within 2-3 business days once shipped. $25

Rush Shipping
Delivers within 1-2 business days once shipped. - $40

Ground Shipping Alaska, Hawaii, Puerto Rico + U.S. Territories
Delivers within 3 - 7 business days once shipped. $30

All orders placed on our website will ship from our warehouse, which is located in Missouri. 

Address & Ship Method Updates

Once an order has shipped, we are unable to update the ship method or shipping address.

Pre Order Items

All items noted as “Pre Order” will ship on the expected ship date noted on the product page. We will send through a separate shipping confirmation once this has shipped. You will not be charged for separate shipments.'

Please note, shipping fees are non-refundable.

Returns & Exchanges

HATCH is happy to offer an extended return window for the Holiday Season. For orders placed between 11/15 - 11/25, we ask that you initiate the return within 60 days of the order date. For orders placed between 11/26 - 12/5, we ask that you initiate the return within 45 days of the order date. Please note, we ask that you send your return back to us within 7 days from the return request. 

Please note: we are experiencing slight delays in the processing of returns due to longer than normal return transit timelines and return processing delays. We are working to process all returns as quickly as possible, but your patience is greatly appreciated.

Online Returns & Exchanges

  • Please click here to start a return for orders placed directly on our site & shipping within the U.S.
  • We are only able to process returns that have been included in your return request. If you have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return.
  • We offer free exchanges; and, charge a $10 return shipping fee on returns for a refund.
  • Once you initiate a return or exchange, please send the return back to us within 7 days of the return initiation. Your return is subject to cancellation if it is shipped outside of this window.
  • Final sale merchandise is not eligible for return or exchange.
  • We do not accept returns for online orders at stores.
  • Please click here for information on Marketplace Returns.
  • Please email us at info@hatchcollection.com if you are looking to return an international order.

Return Rules

In order to be eligible for an exchange or return, products must be returned in unused, unwashed, and unworn condition with original tags and packaging included. All HATCH Beauty items must be returned unopened in its original packaging. Swimwear will only be accepted if the swimsuit is tried on over underwear and returned in its clean original condition with all tags attached.

Items marked as FINAL SALE on the product page, at checkout or in your order confirmation are not eligible for return or exchange. Underwear is FINAL SALE.

Please note, we are only able to process returns that have been included in your return request directly through returns.hatchcollection.com. If you have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return. We are unable to process returns that are sent without the intended shipping label, or any returns that are not authorized and recorded by our team.

If you did not include all returned items in your return request, please reach out directly to our customer support team at info@hatchcollection.com for more support.

Approved exchanges and returns must be dropped off at your chosen shipping location within 1 week of initiating the return. Returns dropped off after this 1 week window are subject to cancellation.

Returning A Defective Item

If you need to return an item with a manufacturing defect, we are happy to help. Please email our customer service team at info@hatchcollection.com and we will take care of you. 

When Can I Expect My Refund?

Once a return is shipped, it typically takes about one week to deliver to our warehouse. Once the return is marked as delivered, we do ask for up to 10 business days to process the return. We will send through an email confirmation once your return has been processed! 

U.S Returns & Exchanges

HATCH offers returns on products shipped within the United States within 30 calendar days from when your order is placed.

Once your item(s) are received and processed by our warehouse, you'll typically get your refund within 3-10 business days.

Return & Exchange Options:

  • Return For A Refund:

    To initiate a return for a refund, please visit returns.hatchcollection.com. Proceed with the steps to return the desired item(s). We will issue the refund once we receive and process the return. Please note, you will be refunded to your original form of payment if the instant credit voucher issued is not redeemed.

  • Exchange For A Different Item:

    To initiate an exchange for an alternative item, please visit returns.hatchcollection.com. Proceed with the steps to return the desired item(s). Once you initiate the return, our system will issue an instant credit voucher. You can then use this voucher to place a new order on our site. If you use all of the Instant Refund Voucher you are offered, your original form of payment will not be reimbursed once your return is processed. If you use a portion of the Instant Refund Voucher, your original form of payment will be reimbursed for the balance of the credit that was not used. If you do not use this Instant Refund before your return is processed, it will expire and you will be refunded back to your original form of payment.

  • Exchange For The Same Item:

    To initiate an exchange for the same item in a different size or color, please visit returns.hatchcollection.com. Choose the item that you would like to exchange and follow the steps to exchange the item for an alternative size or color. We will send through the order confirmation for the exchange and the shipping confirmation once this ships.

 

Gift Returns

Please click here to initiate a gift return. Enter the order number (make sure to remove “L1” from the order number). Follow the instructions to return the desired item(s). Our system will then send through a pre-paid return label that you can use to get your return back to us. We ask that you ship the return back to us within 7 days of the return initiation.

Return & Exchange Options:

  • Return For Merchandise Credit: 

    To initiate a return for merchandise credit, please visit returns.hatchcollection.com/gifts. Proceed with the steps to return the desired item(s). We will issue the refund in the form of a gift card once we receive and process the return.

  • Exchange For A Different Item:

    To initiate an exchange for an alternative item, please visit returns.hatchcollection.com/gifts. Proceed with the steps to return the desired item(s). Once you initiate the return, our system will issue an instant credit voucher. You can then use this voucher to place a new order on our site. If you use all of the Instant Refund Voucher you are offered, the return will be settled once it is received by HATCH. If you use a portion of the Instant Refund Voucher, the remaining balance will be issued to a gift card. If you do not use this Instant Refund before your return is processed, the refund will be issued back to a gift card.

  • Exchange For The Same Item:

    To initiate an exchange for the same item in a different size or color, please visit returns.hatchcollection.com/gifts. Choose the item that you would like to exchange and follow the steps to exchange the item for an alternative size or color. We will send through the order confirmation for the exchange and the shipping confirmation once this ships.

The gift giver will not be notified of the return request.

 

International Returns

HATCH offers returns for merchandise credit on products shipped internationally within 30 calendar days from when your order is placed. We are unable to offer returns for refunds on international purchases. Please note, the merchandise credit is for the cost of the returned piece(s), less the cost of duties, taxes and shipping. To return items in your order, please email us at info@hatchcollection.com, and we will send through return instructions and our return shipping address.

Please note, the cost of duties and taxes associated with the return shipment must be billed to the sender. HATCH is not responsible for the cost of duties and taxes associated with the return shipment.

Marketplace Returns

J Crew & Madewell Returns

We happily honor the J.Crew & Madewell return policy. However we accept online return requests only. To begin your return, please email us at returns@hatchcollection.com Neither J.Crew, Madewell, nor our HATCH stores are able to accept returns for purchases made through J.Crew/Madewell Marketplace.

Please note that all J.Crew Marketplace returns will have a $7 fee deducted from the refund to cover the cost of return shipping.

Maisonette Returns

We happily honor the Maisonette return policy. We accept online return requests only and HATCH stores are not able to accept returns for purchases made through Maisonette.

Email info@maisonette.com to obtain a return shipping label.

Please note that all Maisonette Marketplace returns will have to be requested within 30 days of receipt.

International Shipping

Looking to receive your order before Christmas? Please find our Shipping Cutoff Dates below:

FedEx International:
To Canada: Place your order before 12 pm est 12/15. 
To Mexico: Place your order before 12 pm est 12/19. 
All other International Countries: Place your order before 12 pm est 12/14. 

DHL Express:
Place your order before 12 pm est 12/20. 

HATCH offers international shipping for clothing and accessories to over 200 countries around the world. At this time, HATCH MAMA Beauty can only be shipped internationally to Canada, Mexico, Australia, New Zealand, UK and the European Union. Please note that we do not ship to Russia, Brazil, Greece and India.

Please click here for more information on International Returns.

Our warehouse processes and ships orders Monday through Friday. We do ask for up to 3 business days to process orders shipping with our DHL eCommerce International Shipping option. We do ask for up to 2 business days to process orders shipping with our DHL Express and FedEx International Priority Shipping option.

International Shipping Methods

FedEx International
Delivers within 2 - 4 business days once shipped. $50, duties and taxes charged by FedEx upon delivery.

DHL eCommerce
Delivers within 3 - 12 business days once shipped. Shipping cost generated at checkout - total includes the cost of shipping, duties and taxes.

DHL Express
Delivers within 2 - 4 business days once shipped. Shipping cost generated at checkout - total includes the cost of shipping, duties and taxes.

Please note, if your order includes both apparel and beauty, your order must ship via FedEx International.

Once HATCH has handed off the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise. HATCH will not be responsible for the loss or damage of an item(s).

All orders placed on our website will ship from our warehouse, which is located in Missouri. 

Address & Ship Method Updates

If you need to change the shipping address associated with your order, please reach out to us at info@hatchcollection.com as soon as possible.

We cannot guarantee the change can be completed, but we will do our best to help.

Once an order has shipped, we are unable to update the ship method or shipping address.

Pre Order

All items noted as “Pre Order” will ship on the expected ship date noted on the product page. We will send through a separate shipping confirmation once this has shipped. You will not be charged for separate shipments.

Duties & Taxes

If you selected FedEx International Shipping at checkout, the duties and taxes associated with the order will NOT be included in the final purchase price. These additional charges will need to be paid by the consignee/buyer prior to complete delivery. Please reach out to your local customs office if you have any questions about duties and taxes.

If you select DHL shipping rates, the duties and taxes are included in your order total.

International orders may be subject to delays due to customs clearance procedures in the destination country. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”.

Once HATCH has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise. HATCH will not be responsible for the loss or damage of an item(s).

If the payment for duties and taxes is refused upon delivery, the order will be returned to sender. We are unable to offer refunds on international orders. Once we receive and process the return, we will issue merchandise credit for the cost of the items, less the cost of shipping. Please email our customer service team at info@hatchcollection.com if your order is returned to sender.

Please note, shipping fees are non-refundable.

Sizing & Fit

HATCH sizing is customized to our brand, to allow a great fit for before, during, and after pregnancy. Every style is built with room to grow. Most products come in sizes 0, 1, 2, 3, and 4. There are some exceptions. Styles that are mostly flowy, oversized, and forgiving are offered in Petite (P) and One Size (O/S).

If you need guidance on the size & fit of a product you’re eyeing, e-mail us at info@hatchcollection.com for advice.

Sizing Charts

VIEW OUR SIZE CHART

VIEW OUR DENIM SIZE GUIDE

VIEW OUR BRA SIZE GUIDE

Will You Be Getting More Of My Size?

Add yourself to the waitlist and be the first to know when your size is back in stock! Simply choose the color and size that you are interested in, enter your email address, and click “notify me”.

Don’t see your size in stock? Reach out to our stores at stores@hatchcollection.com to see if they have it in stock (P.S. they offer shipping)!

Stock in our styles changes everyday, so be sure to check back for availability.

How Do I Care For My HATCH Pieces? 

Care instructions can be found under the Details section on the product page. We suggest washing and caring for all HATCH pieces according to the care instructions. 

Gift Cards

HATCH Offers E-Gift Cards that can be purchased directly on our site. Simply select the amount that you would like to purchase and add the gift card to your cart. The E-Gift Card will be emailed to the email address entered at checkout.   

How Do I Gift A Gift Card? 

If you would like to gift the gift card, we suggest either forwarding the email that contains the gift card to the recipient, or printing the gift card and gifting it this way. If you would like the gift card to be sent directly to the recipient, please enter their email address at checkout!

How Can I Purchase A Physical Gift Card? 

Our stores offer physical gift cards (and they offer shipping)! You can find our store contact information here to place an order through them.

Can I Return My Gift Card? 

All gift cards are final sale and are not eligible for return. 

How Do I Redeem My Gift Card? 

Enter the gift card code under the Gift Card Or Discount Code section at checkout. 

How Can I Check My Balance?

Please email our customer service team at info@hatchcollection.com to confirm your gift card balance. 

Do gift cards expire? 

Gift cards do not expire. 

Stores

We're not just a website, come meet us in person!

Our community is our everything. HATCH Retail stores provide a home for our collections, but also a destination for the luxuries, the care, the information and the education we mamas want and need. Personal styling and pampering are always on-hand, and special events, guests, and community programs are ever-changing.

Visit us! It's always better IRL:

Bleecker, NYC @ 17 Bleecker NY, NY
Call Us / 929.215.8731
Email Us / bleecker@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

Upper East Side, NYC @ 1027 Lexington Ave, NY NY
Call Us / 646.707.3929
Email Us / uppereastside@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

Santa Monica, LA @ 240 26th Street, Brentwood CA
Call Us / 310.319.6137
Email Us / brentwood@hatchcollection.com

Open Sunday 12PM - 5PM PST
Monday-Saturday 11AM - 6PM PST

In Store Returns & Exchanges

HATCH Stores offer returns on eligible items 10 days from when your order is placed. To receive a refund based on the purchase price of the items and in the original form of payment, all merchandise must be returned within 10 days of the original purchase date with the original receipt. Items must be unworn, unused and undamaged in any form and in salable condition with all original tickets and tags attached.

FINAL SALE merchandise will not be accepted for return or exchange. Select gift sets and goods are not refundable, but may be returned for store credit. All underwear is final sale.

We are unable to accept returns on beauty products once they have been opened.

Please note, our stores are unable to accept returns for orders placed on our site, or through our marketplace partners.

Store Guidelines During COVID-19

  • Mask guidelines for staff and customers is optional and based on state recommendations
  • Contactless curbside pickup and contactless pay is offered at each of our store locations
  • If you are unable to visit a store, our Shop at Home program is available: Email Stores@hatchcollection.com to set up a package.
  • Our team is frequently disinfecting our high touch areas and will do so on a regular basis.
  • We accept all major credit cards but will not be accepting cash for hygiene purposes.
  • At this time, we're currently unable to accept online returns in our stores.

Our community is our number one priority so we'll be taking all the necessary precautions to help keep everyone safe.

Beauty

HATCH is devoted to providing non-toxic, mama-safe, feel-good beauty designed to help mamas everywhere overcome the challenges unique to pregnancy. We're here to face the stretch marks, the thinning hair and the sleepless nights with you.

HATCH Beauty can only be shipped internationally to Canada, Mexico, Australia, New Zealand, UK and the European Union.

HATCH Beauty items should be stored out of direct light and in a cool or room temperature setting.

Are HATCH Beauty Products Non-Toxic and Cruelty Free?

Our complete line is Non-Toxic, Plant Derived and Cruelty Free. You can read about each product in its entirety on the product page - all indigents are included.

Payments

Payment Methods

HATCH Collection accepts Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, Afterpay, Apple Pay and hatchcollection.com issued gift cards, store credit and coupons.

Please note, you can not combine more than one credit card to pay for an order.

Shop Pay Installment Purchases

Shop Pay Installments is a payment option that lets customers receive their order right away and pay in 4 interest-free installments, due every 2 weeks. Please note Shop Pay Installments is available for orders of $50 - $17,500 including tax, shipping, and discounts.

Our standard return policy still applies to orders paid for with Shop Pay Installments. Returns for a refund are accepted if they are made within the return window and conditions. We are only able to refund Shop Pay Installment payments to the original form of payment. HATCH is unable to issue merchandise credit for Shop Pay Installment purchases.

Contact Us

Contact Us

For Customer Service Inquiries:

Call Us / 212.343.1685 ex 1 Monday-Friday 10 am - 6 pm EST

Email Us / info@hatchcollection.com

For Exchanges & Returns:

Visit / returns.hatchcollection.com

Please visit our Exchanges & Returns Page for more information.

For Press & Partnership Inquiries:

press@hatchcollection.com
partnerships@hatchcollection.com

For Wholesale Inquiries:

wholesale@hatchcollection.com

For Retail Inquiries:

stores@hatchcollection.com

Contact Our Stores:

Bleecker, NYC @ 17 Bleecker NY, NY
Call Us / 212.529.7063
Email Us / bleecker@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

Upper East Side, NYC @ 1027 Lexington Ave, NY NY
Call Us / 646.707.3929
Email Us / uppereastside@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

Santa Monica, LA @ 240 26th Street, Brentwood CA
Call Us / 310.319.6137
Email Us / brentwood@hatchcollection.com

Open Sunday 12PM - 5PM PST
Monday-Saturday 11AM - 6PM PST