FAQ - Order Inquiry

Order Update

If you need to change your order or shipping address, please reach out to us at info@hatchcollection.com as soon as possible. We cannot guarantee the change can be completed, but we will do our best to help. Once the order has been shipped, we are unable to make changes.

Price Adjustment

HATCH is happy to offer price adjustments on orders within 7 days of the order date. Please note, we are unable to offer price adjustments on items that are marked as final sale. We are unable to offer price adjustments if the item is no longer available on our site. Additional restrictions apply.

Please note, we are unable to apply more than one discount code per order. The original discount code that is used will be honored, and we are unable to apply additional discounts once an order has been placed.

Final Sale

Items marked final sale at checkout are not eligible for a return, exchange or return for credit. Underwear is final sale. Gift Cards are final sale.

Store Orders

If you purchased through one of our Store locations, please reach out to them directly for assistance with your order. You can find their contact information by clicking here.

Gift With Purchase

All free gifts with purchase are subject to change due to availability. HATCH is unable to reship free gifts with purchase.