FAQ - Order Inquiry

Order Update

If you need to change your order or shipping address, please reach out to us at help@hatchcollection.com as soon as possible. We cannot guarantee the change can be completed, but we will do our best to help. Once the order has been shipped, we are unable to make changes.

Order & Shipping Confirmation

Once an order is placed, HATCH will send through an order confirmation with the details of your order. We will send through the shipping confirmation as soon as your order has shipped. Haven't received your order or shipping confirmation yet? Our emails sometimes end up in the spam or promotions folders. Please check these locations for your order & shipping confirmation. Please email our customer service team at help@hatchcollection.com if you are still unable to locate your order or shipping confirmation. 

Promo Codes & Discounts

HATCH is happy to offer all new customers 10% off of their first purchase on our site. Scroll to the bottom of our site, click "Get 10% Off" and enter your email address to receive the discount code. Once subscribed to our emails and texts, we'll keep you updated on current promotions and discounts that can be redeemed on our website or in store. 
Please note, we are unable to apply more than one discount code per order. The original discount code that is used will be honored, and we are unable to apply additional discounts once an order has been placed.

Price Adjustment

HATCH is happy to offer price adjustments on orders within 7 days of the order date. Please note, we are unable to offer price adjustments on items that are marked as final sale. We are unable to offer price adjustments if the item is no longer available on our site. Additional restrictions apply.

Please note, we are unable to apply more than one discount code per order. The original discount code that is used will be honored, and we are unable to apply additional discounts once an order has been placed.

Final Sale

Items marked final sale at checkout are not eligible for a return, exchange or return for credit. Underwear is final sale. Gift Cards are final sale.

Store Orders

If you purchased through one of our Store locations, please reach out to them directly for assistance with your order. You can find their contact information by clicking here.

Gift With Purchase

All free gifts with purchase are subject to change due to availability. HATCH is unable to reship free gifts with purchase.