INFORMATION WE COLLECT
We sometimes ask you for certain kinds of personal information to provide the services you request. This information includes:
Shopping - Through this Website, you will be able to purchase HATCH products and gift cards. We ask for information such as your name, billing and shipping address, telephone number, email address and payment card information in order to process your purchase, confirm your order and ship the items to you.
My Account - You have the opportunity to create a personal shopping account with HATCH, which allows you to shop faster and easier. Using your email address and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize HATCH to store your name and email address. Should you elect to do so, you may also include in your “My Account” your shipping and billing addresses birthday and due date. If you choose to include such additional information then you are also authorizing HATCH to store such information until such time you elect to change or delete it. Each of these options is for your convenience only. Through the “My Account” feature, you may create a Wish List of products you want and share the items on your list by copying and pasting the URL.
Email and Newsletter Lists - When you create an account with HATCH, you will be given the option to be added to the HATCH email list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. You will also be prompted at various points to sign up for our newsletter. All subscriptions to the email list can be cancelled at any time. To be removed from our email list, please email us at firstname.lastname@example.org and include your name and email address in the message, or click the unsubscribe button found at the bottom of the emails we send you. Please allow us ten (10) business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Purchases - When you place an order, you will be asked to provide your credit card information. HATCH does not store this information.
Customer Service - If you call our Customer Service center, we may ask for information such as your name, email address, mailing address, telephone number and if you choose to make a purchase, your credit card information. Please be prepared to offer this information. We use this information to assist you and to process your transaction.
Email A Friend - You may be able to share certain content from this Website with your friends. In order to do so, we may ask for information such as your name and email address. We will not include any other advertisements within the message sent your friends.
COOKIES & TAGS
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie may collect information about your computer, including when available your IP address, operating system and browser type. This is used for system administration and statistical data about how you browse our Website. Cookies enable us to offer a better and more customized experience. We use the data collected to:
• Estimate usage patterns
• Store information about your preferences and deliver an experience customized according to your interests
• Speed up your search queries
Recognize when you return to our Website A cookie, in no way gives us access to your computer or any information about you, other than the data mentioned above. We also use "pixel tags" (sometimes called “Internet tags”, "web beacons" or "clear GIFS"), which help us analyze our customers' online behavior and measure the effectiveness of our Website and our advertising. We work with service providers that help us track, collect, and analyze this information. Pixel tags on our Website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the Website you visited immediately before coming to our site. We do not otherwise track any information about your use of other Websites. Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our Website and your interaction with our advertising and other communications. We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our Website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.
USE OF YOUR PERSONAL INFORMATION
We use the information we collect from our customers for various purposes, including:
• Improve your shopping experience and facilitate excellent and personalized customer service
• Send you relevant and compelling communications about our exclusives, products, services and promotions
• Respond to your comments and requests quickly and effectively
• Prevent and detect fraud and abuse
• Enable our service providers to perform certain activities on our behalf to better serve your needs and wants
• Manage your online account and send you notices, updates, security alerts support and administrative messages
• Personalize your online experience and provide advertisements, content or features that match your profile and interests
• Monitor and analyze trends, usage and activities
• Comply with our legal obligations, policies and procedures
OTHERS WITH WHOM WE MAY SHARE YOUR INFORMATION
Service Providers - We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us data storage and analysis; (e) provide fraud prevention; and (f) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.
Compliance with Law - We may provide access to information when legally required to do so, to cooperate with legal proceedings, to protect against misuse or unauthorized use of our Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Website or the public. We also may share information with your consent or direction.
LINKS TO OTHER WEBSITES
Our Website may contain links to other Websites of interest. They do not signify that we endorse the Website(s). However, once you have used these links to leave our site, your information is subject to whatever privacy and information policies are upheld by the new/third party site(s), and HATCH’s policies no longer apply.
HATCH goes to great lengths to keep your financial information private and safe. We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts or translates your order information into a highly indecipherable code, which seeks to protect you from any loss, misuse or alteration of information collected. While we take these precautions for your protection we cannot be responsible for any unauthorized use of your information by third parties. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We encourage interested persons to raise any concerns using the contact information below and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information in accordance with the principles. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at info@HATCHColllection.com