Need help?

We’re here for you.

Contact Us

For Customer Service Inquiries:

Call Us / 212.343.1685 Monday-Friday 10am-6pm ET

Email Us / info@hatchcollection.com

For Exchanges & Returns:

Visit / returns.hatchcollection.com

Please visit our Exchanges & Returns Page for more information.  

For Press & Partnership Inquiries:
press@hatchcollection.com

partnerships@hatchcollection.com

For Wholesale Inquiries:
wholesale@hatchcollection.com

For Retail Inquiries:
stores@hatchcollection.com

Visit us in stores:
NYC Flagship Store @ 17 Bleecker Street, NY NY

Call Us / 212.529.7063

Email Us /  bleecker@hatchcollection.com

Closed Temporarily

LA Location @ 240 26th Street, Brentwood CA

Call Us / 310.319.6137

Email Us /brentwood@hatchcollection.com

Open Wednesday-Saturday 11am-4pm PT

Sizing & Fit

How Can I Find My Size?

Sizing can vary between items, so we’ve provided some cheat sheets to make it easier. Below you will find the HATCH standard size chart.

View our size chart.

As a note, measurements are taken in inches and while the garment is lying flat, so some measurements (i.e. waist, chest, etc) will need to be doubled to determine their circumference. You can compare these measurements to similar pieces you may already own.

Specific fit details can be found in the details section of each product. The measurements listed under each product are taken from a size 1 or O/S.

If you have more specific sizing questions, we can answer them! Drop us a note at info@hatchcollection.com 

What Sizes Do You Offer?

HATCH sizing is customized to our brand, to allow a great fit for before, during, and after. Every style is built with room to grow. Most products come in sizes 0, 1, 2, and 3. There are some exceptions. Styles that are mostly flowy, oversized, and forgiving are offered in Petite (P) and One Size (O/S).

If you need guidance on the size & fit of a product you’re eyeing, e-mail us at info@hatchcollection.com for advice.

Will You Be Getting More If You’re Out Of My Size?

Please reach out to info@hatchcollection.com with re-stock inquiries.  Stock in our styles changes everyday, so be sure to check back for availability.

How Do I Care for my HATCH Products?

We always recommend washing all HATCH products with care. Please refer to the care tag in your garment or specific product page on our website for exact washing instructions.

HATCH MAMA Beauty items should be stored out of direct light and in a cool or room temperature setting.  

U.S. Shipping

US Orders - FREE Standard Shipping (Excluding Alaska, Hawaii, Puerto Rico + US Territories)

UPS Ground Shipping - $5 (3-5 business days)

Expedited Shipping - $25 (2-3 business days)

Rush Shipping - $40 (1-2 business days)

Ground Shipping Alaska, Hawaii, Puerto Rico + US Territories - $30

**Due to COVID-19, we have been experiencing severe delays with USPS. The above listed processing times are our goal, but during this time please allow additional processing and transit times. We recommend upgrading to UPS Ground Shipping if you're in a hurry!  We are working hard to get your orders out as quickly and safely as possible!**

All orders placed Monday to Friday by 12 pm EST will be shipped within 5 business days.

All orders placed on Friday after 12 pm EST will be shipped the following week.

We ship all orders that choose our free shipping option via Parcel Select, which delivers between 3 and 9 business days.

Please note that Saturday delivery is not offered at this time for  Expedited or Rush Shipping and delivery occurs between Monday through Friday. Orders placed with Expedited or Rush Shipping on Friday after 12 pm EST will ship out the following Monday, excluding holidays.

All orders valued over $1000 will require a signature upon delivery.

We are able to ship to PO Boxes via Free Shipping only.

You will receive an email with tracking information when your order ships. Please be sure to check your spam folder if you have not received an email from us within 1 business day.

If you need to change your order, please reach out to us as soon as possible.  We cannot guarantee a change can be completed, as our fulfillment team processes all orders quickly, but we'll do our best to help.  

At this time, we're unfortunately unable to price adjust orders.

Pre-Order Items

All orders that include "Pre-Order" items will ship partially via Parcel Select as the pre-ordered product becomes available or within 1 week of the date listed on the Pre-Order item Product Page.

You will not be charged for separate domestic shipments.

If you have questions or concerns regarding any part of your order, please contact us at info@hatchcollection.com or 212.343.1685.

U.S. Exchanges & Returns

Please note: We are experiencing slight delays in the processing of returns due to longer than normal return transit and return processing times due to COVID-19. We are working to process all returns as quickly as possible, but your patience is greatly appreciated. We want you to feel amazing in our pieces, so if for some reason you want to exchange or return your purchase, we've made it easy using our returns service.

Making An Exchange or Return

Please go to returns.hatchcollection.com and enter the email address that you used to place your order.  This same email address will then receive an email from us, containing a link to proceed with your return.  We make it easy to choose another size or color of the same item, or you can choose to simply return it for a refund.  You'll then receive a return shipping label from us via email!  

If you’d like to exchange your item(s) for other pieces altogether, please proceed with a normal return.  Upon processing your return request, you will be provided with an Instant Refund code. You can then use this code as a gift card on our site for any other item(s) and your new order will be shipped immediately!

Please use the return shipping label to ship your item(s) back to us within 7 calendar days.  We'll let you know when your return is received by us and processed!

Return Rules

HATCH offers returns on  products shipped within the United States only within 30 calendar days from when your order is placed. For the holiday gifting season, if you purchased your order between November 27th and December 15th, we're happy to extend our return policy to 45 days.

We do not accept exchanges or returns for items shipped internationally.

All returns will have a $10 fee which will be deducted from your refund or store credit to cover the cost of return shipping.  Return shipping is complimentary only if you are exchanging your item for a different size or color.

In order to be eligible for an exchange or return, products must be returned in unused, unwashed, and unworn condition with original tags and packaging included.  All HATCH MAMA Beauty items must be returned unopened in its original packaging in order to be eligible for a return.

All sale merchandise is FINAL SALE and not eligible for returns or exchanges. 

Items purchased using a discount or promotional code may not be eligible for exchanges or returns - please check the promotional rules for eligibility.

Underwear is FINAL SALE.

Returns for swimwear will only be accepted if the swimsuit is tried on over underwear and returned in its clean original condition with all tags attached.

If you use all of the Instant Refund, your original form of payment will not be reimbursed once your return is processed. If you use a portion of the Instant Refund, your original form of payment will be reimbursed for the balance of the credit that was not used.  If you do not use this Instant Refund before your return is processed, it will expire.  

Only items purchased through hatchcollection.com may be exchanged or returned to our online warehouse. Items purchased through our wholesale partners must be exchanged or returned to the place of purchase.

Approved exchanges and returns must be dropped off at your local USPS location within 1 week of receiving your return label.  Exchanges and returns dropped off after this 1 week window are subject to return-to-sender or merchandise credit.

If you need to return a gift that you received, please email us directly at returns@hatchcollection.com.

Please allow up to 10 business days from the date your return is delivered to our facility to receive a refund confirmation.

J.Crew Marketplace Returns

We happily honor the J.Crew return policy. However we accept online return requests only. To begin your return, please email us at returns@hatchcollection.com  Neither J.Crew, Madewell, nor our HATCH stores are able to accept returns for purchases made through J.Crew Marketplace.

Please note that all J.Crew Marketplace returns will have a $7 fee deducted from the refund to cover the cost of return shipping.  

International Shipping & Returns

International Shipping:

HATCH offers international shipping for clothing and accessories to over 200 countries around the world. At this time, HATCH MAMA Beauty can only be shipped internationally to Canada, Mexico, Australia, New Zealand and countries in the European Union. 

All orders placed Monday to Friday by 12 pm EST will be shipped within 5 business days.

Shipping rates are determined by the amount of items in the order and where it is shipping.  The duties and taxes associated with the order are included at checkout.

We ship most international orders via DHL Express.  Orders from Israel and Croatia are shipped via Fedex International Priority.

Please note that we do not ship to Russia, Greece, Brazil, China, and India.

All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange. 

For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred.

Duties and taxes are determined at checkout on our site based on the item(s) ordered and the destination country.

International orders may be subject to delays due to customs clearance procedures in the destination country. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”.

Once HATCH has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise.

HATCH will not be responsible for the loss or damage of an item(s).

Please contact info@hatchcollection.com if you have any sizing, fit or color questions prior to placing your order.

International orders that contain preorder items will be held until all items are available to ship.  If you are interested in having your order shipped partially, please reach out to us at info@hatchcollection.com

Additional shipping fees will apply to partially shipped international orders.

If you need to change your order, please reach out to us as soon as possible.  We cannot guarantee a change can be completed, as our fulfillment team processes all orders quickly, but we'll do our best to help. 

Payments

Payment Methods

HATCH Collection accepts Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, Afterpay, Apple Pay and hatchcollection.com issued gift cards, store credit and coupons.

All purchases of gift cards are final sale.

Afterpay Purchases

Afterpay is a service that lets customers receive their order right away and pay in 4 interest-free installments, due every 2 weeks. Please note Afterpay is available for orders of $35 - $1000 including tax, shipping, and discounts.  

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. You can make repayments any time before the due date. Otherwise, payments will be automatically attempted on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply – initial $8 late fee applied the day after the due date, and a further $8 if the payment remains unpaid 7 days after the due date (late fees are capped at 25% of the original order value). 

Our standard return policy still applies to orders paid for with Afterpay. Returns for a refund are accepted if they are made within the return window and conditions. We are only able to refund Afterpay payments to the original form of payment.  HATCH is unable to issue merchandise credit for Afterpay purchases.

Gift cards and any single item under $35 value are not eligible for purchase via Afterpay. 

You must be over 18 years old and be the authorized holder of a Mastercard or Visa credit / debit card issued from the US to purchase via Afterpay. Please note Afterpay does not accept payment via wire transfers of ACH payments, American Express or Discover debit/credit cards.

Store Locations

We're not just a website, come meet us in person!
 Our community is our everything. HATCH Retail stores provide a home for our collections, but also a destination for the luxuries, the care, the information and the education we mamas want and need. Personal styling and pampering are always on-hand, and special events, guests, and community programs are ever-changing.

Visit us! It's always better IRL;
NYC Flagship Store @ 17 Bleecker Street, NY NY

Call Us / 212.529.7063

Email Us /  bleecker@hatchcollection.com

Closed Temporarily

LA Location @ 240 26th Street, Brentwood CA

Call Us / 310.319.6137

Email Us /brentwood@hatchcollection.com

Open Wednesday-Saturday 11am-4pm PT

COVID-19 Resources

We know that pregnancy can be confusing and unsettling under normal circumstances, let alone now during all this uncertainty with COVID-19. With that in mind, we wanted to build out a resource page for all of you—a sort of all-access guide to the experts and services you need for whatever stage of pregnancy you’re in: whether it be before, during or after. Community is more important than ever now—we’re here to support and guide you through it all.

We've got you covered with COVID-19 Expert Advice, Virtual Resources and Helpful Articles.

Have questions? Read our COVID-19 FAQs.

And a COVID Conversation With Jada Shapiro And Dr. Jacqueline Worth On Pregnancy, Birth, And Postpartum During CV-19.

SUNSHINE25 Flash Sale Terms

To receive offer, code SUNSHINE25 must be entered at checkout.

Items marked “Final Sale” are final, with no exchanges or returns for refund permitted.

Promo code is only valid on items as marked and cannot be combined with any other offer or promo code.

Promotion ends at 11:59pm PST on Monday, May 18th 2020.

Offer valid at www.hatchcollection.com. Sale is not valid at HATCH partner stores.

No adjustments on prior purchases.

Please allow up to an additional 10 business days for your order to process and ship from the listed service level if purchased during this sale

Brentwood Curbside Pickup

If you are in the LA area, we are offering curbside pickup available at our Brentwood Store at 240 26th Street Brentwood CA beginning May 20th. Modified hours of operation are 11am PST - 4pm PST Wednesday - Sunday.

To place an order, you can call 310-319-6137 or shoot us a note at Brentwood@hatchcollection.com. Once the order is placed and all paperwork is completed, the customer will receive an email with a pickup time. Once the customer is at the curbside pickup location (240 26th Street), the associate will bring out the package and ask the customer to open the trunk so the consignment or paid merchandise can be placed in the car contactless. 

Need help with sizing or styling? Try our HATCH@Home service, where we’ll offer a box of personally selected pieces. Keep what you love, send back what you don’t! Want 1:1 virtual help? Schedule a private styling session via Zoom! Schedule your appointment at Brentwood@hatchcollection.com.  Can't make it to the store or feeling sick? Stay home and we can messenger your order the same day (within the LA area) or ship a Shop@Home package directly to you! 

Our team is practicing all COVID-19 CDC-recommended safety measures and we ask you to do the same. 

- Please stay 6 feet apart at all times.
- Contactless curbside pickup and contactless pay at all times.
- We accept all major credit cards but will not be accepting cash for hygiene purposes.
- The store team will be wearing masks and gloves while preparing orders and encourage you to do the same when picking up your order.
- Our team is frequently disinfecting our high touch areas and will do so on a continuous basis.

Our community is our number one priority so we'll be taking all the necessary precautions to help keep everyone safe.