FAQ - Stores

We're not just a website, come meet us in person!

Our community is our everything. HATCH Retail stores provide a home for our collections, but also a destination for the luxuries, the care, the information and the education we mamas want and need. Personal styling and pampering are always on-hand, and special events, guests, and community programs are ever-changing.

Visit us! It's always better IRL:

Bleecker, NYC @ 17 Bleecker NY, NY
Call Us / 929-215-8731
Email Us / bleecker@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

Upper East Side, NYC @ 1027 Lexington Ave, NY NY
Call Us / 646.707.3929
Email Us / uppereastside@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

In Store Returns & Exchanges

HATCH Stores offer returns on eligible items 10 days from when your order is placed. To receive a refund based on the purchase price of the items and in the original form of payment, all merchandise must be returned within 10 days of the original purchase date with the original receipt. Items must be unworn, unused and undamaged in any form and in salable condition with all original tickets and tags attached.

FINAL SALE merchandise will not be accepted for return or exchange. Select gift sets and goods are not refundable, but may be returned for store credit. All underwear is final sale.

We are unable to accept returns on beauty products once they have been opened.

Please note, our stores are unable to accept returns for orders placed on our site, or through our marketplace partners.

Store Guidelines During COVID-19

  • Mask guidelines for staff and customers is optional and based on state recommendations
  • Contactless curbside pickup and contactless pay is offered at each of our store locations
  • If you are unable to visit a store, our Shop at Home program is available: Email Stores@hatchcollection.com to set up a package.
  • Our team is frequently disinfecting our high touch areas and will do so on a regular basis.
  • We accept all major credit cards but will not be accepting cash for hygiene purposes.
  • At this time, we're currently unable to accept online returns in our stores.

Our community is our number one priority so we'll be taking all the necessary precautions to help keep everyone safe.