FAQ - International Shipping
HATCH offers international shipping for clothing and accessories to over 200 countries around the world. At this time, HATCH MAMA Beauty can only be shipped internationally to Canada, Mexico, Australia, New Zealand, UK and the European Union. Please note that we do not ship to Russia, Brazil, Greece and India.
Please click here for more information on International Returns.
Our warehouse processes and ships orders Monday through Friday. We do ask for up to 3 business days to process orders shipping with our DHL eCommerce International Shipping option. We do ask for up to 2 business days to process orders shipping with our DHL Express and FedEx International Priority Shipping option.
International Shipping Methods
Delivers within 2 - 4 business days once shipped. $50, duties and taxes charged by FedEx upon delivery.
Delivers within 3 - 12 business days once shipped. Shipping cost generated at checkout - total includes the cost of shipping, duties and taxes.
Delivers within 2 - 4 business days once shipped. Shipping cost generated at checkout - total includes the cost of shipping, duties and taxes.
Please note, if your order includes both apparel and beauty, your order must ship via FedEx International.
Once HATCH has handed off the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise. HATCH will not be responsible for the loss or damage of an item(s).
Address & Ship Method Updates
If you need to change the shipping address associated with your order, please reach out to us at firstname.lastname@example.org as soon as possible.
We cannot guarantee the change can be completed, but we will do our best to help.
Once an order has shipped, we are unable to update the ship method or shipping address.
All items noted as “Pre Order” will ship on the expected ship date noted on the product page. We will send through a separate shipping confirmation once this has shipped. You will not be charged for separate shipments.
Duties & Taxes
If you selected FedEx International Shipping at checkout, the duties and taxes associated with the order will NOT be included in the final purchase price. These additional charges will need to be paid by the consignee/buyer prior to complete delivery. Please reach out to your local customs office if you have any questions about duties and taxes.
If you select DHL shipping rates, the duties and taxes are included in your order total.
International orders may be subject to delays due to customs clearance procedures in the destination country. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”.
Once HATCH has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise. HATCH will not be responsible for the loss or damage of an item(s).
If the payment for duties and taxes is refused upon delivery, the order will be returned to sender. We are unable to offer refunds on international orders. Once we receive and process the return, we will issue merchandise credit for the cost of the items, less the cost of shipping. Please email our customer service team at email@example.com if your order is returned to sender.