Refund policy

We want you to feel amazing in our pieces, so if for some reason you want to exchange or return your purchase, we've made it is easy using our returns service for orders shipped in the US.

Making An Exchange or Return

Please go to returns.hatchcollection.com and enter the email address that you used to place your order. This same email address will then receive an email from us, containing a link to proceed with your return. You can then choose the items you wish to return or exchange, and you'll then receive a return shipping label from us and a refund estimate!

Please use this shipping label to get your item(s), along with the original order slip, back to us within 7 calendar days. We'll let you know when your return is received by us at HATCH HQ and processed!

All exchange and return packages must be dropped off at your local FedEx store or facility within 1 week of receiving your label. Exchanges and returns sent back after 1 week from receiving the pre-paid return label are subject to return-to-sender or merchandise credit.

If you need to return a gift that you received, please email us directly at returns@hatchcollection.com.

Please find our Return Rules below.

Return Rules

• HATCH offers returns on all product shipped within the United States only within 30 calendar days from when your order is placed. We do not accept exchanges or returns for items shipped internationally.
• All returns will have a $10 fee which will be deducted from your refund or store credit to cover the cost of return shipping. Return shipping is complimentary only if you are exchanging your item for a different size or color.
• In order to be eligible for an exchange or return, products must be returned in unused, unwashed, and unworn condition with original tags and packaging included. All HATCH MAMA Beauty items must be returned unopened in its original packaging in order to be eligible for a return.
• All sale merchandise is FINAL SALE and not eligible for returns.
Items purchased using a discount or promotional code may not be eligible for exchanges or returns - please check the promotional rules for eligibility.
• Underwear is FINAL SALE.
• Returns for swimwear will only be accepted if the swimsuit is tried on over underwear and returned in its clean original condition with all tags attached.
• Only items purchased through hatchcollection.com may be exchanged or returned to our online warehouse. Items purchased through our wholesale partners must be exchanged or returned to the place of purchase.
• Approved exchanges and returns must be dropped off at your local FedEx location within 1 week of receiving your return label. Exchanges and returns dropped off after this 1 week window are subject to return-to-sender or merchandise credit.