Need help? We’re here for you.
Order Update
If you need to change your order or shipping address, please reach out to us at help@hatchcollection.com as soon as possible. We cannot guarantee the change can be completed, but we will do our best to help. Once the order has been shipped, we are unable to make changes.
Order & Shipping Confirmation
Once an order is placed, HATCH will send through an order confirmation with the details of your order. We will send through the shipping confirmation as soon as your order has shipped. Haven't received your order or shipping confirmation yet? Our emails sometimes end up in the spam or promotions folders. Please check these locations for your order & shipping confirmation. Please email our customer service team athelp@hatchcollection.com if you are still unable to locate your order or shipping confirmation.
Promo Codes & Discounts
HATCH is happy to offer all new customers 15% off of their first purchase on our site. Scroll to the bottom of our site, click "Get 15% Off" and enter your email address to receive the discount code. Once subscribed to our emails and texts, we'll keep you updated on current promotions and discounts that can be redeemed on our website or in store. Exclusions apply. Please note, we are unable to apply more than one discount code per order. The original discount code that is used will be honored, and we are unable to apply additional discounts once an order has been placed.
Q: Can I use my Welcome discount on all items?
A: Thank you for subscribing! Our Welcome discount code is valid on most items across the site; however, it does not apply to bras or underwear.
Price Adjustment
HATCH is happy to offer price adjustments on orders within 7 days of the order date. Please note, we are unable to offer price adjustments on items that are marked as final sale. We are unable to offer price adjustments if the item is no longer available on our site. Additional restrictions apply.
Please note, we are unable to apply more than one discount code per order. The original discount code that is used will be honored, and we are unable to apply additional discounts once an order has been placed.
Final Sale
Items marked final sale at checkout are not eligible for a return, exchange or return for credit. Underwear is final sale. Gift Cards are final sale.
Store Orders
If you purchased through one of our Store locations, please reach out to them directly for assistance with your order. You can find their contact information by clicking here.
Gift With Purchase
All free gifts with purchase are subject to change due to availability. HATCH is unable to reship free gifts with purchase.
Did You Receive A Damaged Or Incorrect Item?
We're here to help! Please email our customer service team at help@hatchcollection.com and we will take care of you.
U.S. Shipping Methods & Processing Time
Our warehouse processes and ships orders Monday through Friday. We ask for 2 business days to process shipments with our Economy and Standard Shipping Options. Orders placed with Express or Priority Shipping prior to 12 pm EST, Monday - Friday, should ship out on the same day.
- Economy Shipping: Delivers within 4 - 7 business days once shipped. $8
- Standard Shipping: Delivers within 3 - 5 business days once shipped. $12
- Alaska, Hawaii and Territories: Typically delivers within 8-15 business days once shipped. $30
- Express Shipping: Delivers within 2 to 3 business days once shipped. $25
- Priority Shipping: Delivers within 1 to 2 business days once shipped. $40
All orders placed on our website will ship from our warehouse, which is located in New Jersey.
We are unable to ship to PO Boxes with our Priority or Express Ship methods.
Address & Ship Method Updates
Once an order has shipped, we are unable to update the ship method or shipping address.
Pre Order Items
All items noted as “Pre Order” will ship on the expected ship date noted on the product page. We will send through a separate shipping confirmation once this has shipped. You will not be charged for separate shipments.
Please note, shipping fees are non-refundable.
U.S Returns & Exchanges
HATCH offers returns & exchanges on
products shipped within the United States within 30 calendar days from when
your order is placed. Merchandise clearly marked as final sale is not eligible
for return unless our Final Sale returns guarantee is purchased at checkout.
Please note: we are experiencing slight
delays in the processing of returns due to longer than normal return transit timelines and return processing delays. We are working to process all returns as quickly as possible, and your patience is greatly appreciated. Once your item(s) are received and processed by our warehouse, you'll typically get your refund within 3-10 business days.
Our site and stores are on two separate
systems, therefore we are unable to accept online returns at our store
locations.
Online Returns and Exchanges
Please click here to start a return or exchange for orders placed directly on our site & shipping within the U.S.
We are unable to process returns that have been included in your return request. If you
have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return.
We charge a $10 return shipping fee on Happy Return Drop Offs, and a $15 return shipping fee for Mail-Back Returns shipped via UPS. Exchanges for the same style in a
different size or color are always free, as are returns when you choose a refund to store credit. Returns covered under our Final Sale Returns guarantee are free of charge.
Once you initiate a return or exchange, please send the return back to us within 10 days of the return initiation. Your return is subject to cancellation if it is shipped outside of this window.
Final sale merchandise is not eligible for return or exchange unless the Final Sale
Returns guarantee is added at checkout.
Please click here for information on Marketplace Returns.
Return Rules
In order to be eligible for an exchange
or return, products must be returned in unused, unwashed, and unworn condition
with original tags and packaging included. All HATCH Beauty items must be returned unopened in its original packaging. Swimwear will only be accepted if he swimsuit is tried on over underwear and returned in its clean original condition with all tags attached. Items marked as FINAL SALE on the product page, at checkout or in your order confirmation are not eligible for return or exchange unless the Final Sale Returns guarantee is included at checkout.
Underwear is FINAL SALE. Please note, we are only able to process returns that
have been included in your return request directly through returnportal.hatchcollection.com or
finalsalereturns.hatchcollection.com. If you have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return. We are unable to process returns that are sent without the intended shipping label, or any returns that are not authorized and recorded by our team. If you did not include all returned items in your return request, please reach out directly to our customer support team at help@hatchcollection.com for more support. Approved exchanges and returns must be dropped off at your chosen shipping location within 1 week of initiating the return. Returns dropped off after this 1 week window are subject to cancellation.
Returning A Defective or Incorrect Item
If you need to return an item with a manufacturing defect or you received the incorrect item(s), we are happy to help. Please email our customer service team at help@hatchcollection.com and we will take care of you.
When Can I Expect My Refund?
Once a return is shipped or dropped off at a Happy Returns drop off location, it typically takes about one to two weeks to deliver to our warehouse. Once the return is marked as delivered, we do ask for up to 10 business days to process the return. We will send through an email confirmation once your return has been processed!
U.S. Return & Exchange Options:
Return For A Refund: To initiate a return for a refund, please visit returnportal.hatchcollection.com. Proceed with the steps to return the desired item(s). We will issue the refund once we receive and process the return.
Return For Merchandise Credit: To initiate
a return for merchandise credit, please visit returnportal.hatchcollection.com. Proceed with the steps to return the desired item(s)
and select "refund to gift card" when provided options to select a refund method. Our system will issue the gift card as soon as the return is received & processed at our warehouse.
·
Exchange For The Same Item In A Different Size Or Color: To initiate an exchange for the same item in a different
size or color, please visit returnportal.hatchcollection.com. Choose the item that you would like to exchange and follow the steps to exchange the item for
an alternative size or color. We will send through the order confirmation for the exchange and the shipping confirmation once this ships.
Return Methods
Happy Returns:
HATCH offers Happy Returns to provide
you with an easy and paperless return experience. Simply initiate a return on
our returns site and select “Happy Returns” when prompted to “Choose A Return Method”. Select the desired drop off location
(Your local UPS Store, Staples, Ulta Beauty, or Giant Eagle). Once your return is confirmed, Happy Returns will email you a QR Code. Simply visit the Drop Off location selected within 10 days of the return initiation, and bring the item(s) that you included in your return request. You do not need to bring a box or label to the Happy Returns Drop Off location. Please note, HATCH assumes liability for your return as soon as it is scanned into the carrier's system. We recommend requesting a scan receipt from the Drop Off location to ensure
your return was passed off correctly. Your refund will be issued when the return is received and processed at our warehouse. Please note, we charge a $10 return fee on Happy Returns for a refund. Exchanges for the same piece in a different size or color are free of charge.
Mailback Returns:
HATCH offers mail-back returns through
UPS and USPS so that you can ship your return back to us. Simply initiate a return on our returns site and select “Mail back via UPS” when prompted to “Choose A Return Method”. Our system will provide you with a return label that you can use to get the return back to us within 10 days of the return initiation. Please use the original packaging to ship your return back to us, and include a copy of the packing slip provided with your return label. Please note, HATCH assumes liability for your return as soon as it is scanned into the carrier's system. We recommend requesting a scan receipt from the carrier to ensure your return was passed off correctly. Your refund will be issued once the return is received and processed at our warehouse. Please note, we charge a $15 return fee on mail-back Returns for a refund. Exchanges for the same piece in a different size or color are free of charge.
Gift Returns
Please click here to initiate a gift return. Enter the order number and follow the instructions to return the desired item(s). We ask that you ship the return back to us within 10 days of the return initiation. We will issue the refund in the form of a gift card once we receive and process the return.
The gift giver will not be notified of the return request.
HATCH Final Sale Returns Guarantee
How It Works
HATCH has partnered with Redo to offer a Final Sale Returns Guarantee on Final Sale products. If you have Final Sale merchandise in your cart, you will automatically be given
the option to add the guarantee to your order at checkout. If you opt in, you can return your Final Sale items within 30 days of the order date!
Please note, the Final Sale Returns Guarantee is not eligible for price adjustments & is a non-refundable fee.
How to Return
If you opted into the Final Sale Returns Guarantee, you can return your Final Sale merchandise within 30 days of the order date. To start your return, please visit
finalsalereturns.hatchcollection.com. Please note that any items purchased without the guarantee will require a separate return request submitted through returns.hatchcollection.com.
Returns must be sent back using the label associated with the return request. If you have a Final Sale returns request & a return submitted through returnportal.hatchcollection.com, each return must be sent back using the label
associated with the request.
When Will I Receive My Refund?
Refunds are issued once your return is scanned into the carrier’s system. We recommend obtaining a copy of the scan receipt to confirm that your return has been
scanned. Please note, we do not charge a return fee on Final Sale returns.
Please note, if the final sale returns guarantee is not added at checkout, your item will not be eligible for return or
exchange.
Note: if you’re looking to return a
Hatch Sleep Device, please know that we have no affiliation with them so please
contact their support team here.
J Crew & Madewell Returns
We happily honor the J.Crew & Madewell return policy. However we accept online return requests only. To begin your return, please email us at returns@hatchcollection.com.
Neither J.Crew, Madewell, nor our HATCH physical store locations are able to accept returns for purchases made through J.Crew/Madewell Marketplace.
Please note that all J.Crew Marketplace returns will have a $7 fee deducted from the refund to cover the cost of return shipping.
Maisonette Returns
We happily honor the Maisonette return policy. We accept online return requests only and HATCH stores are not able to accept returns for purchases made through Maisonette.
Email info@maisonette.com to obtain a return shipping label.
Please note that all Maisonette Marketplace returns will have to be requested within 30 days of receipt.
Bloomingdales Returns
We happily honor the Bloomingdales return policy. We accept online return requests only and HATCH physical stores are not able to accept returns for purchases made through Bloomingdales.
Please reach out to Bloomingdales Customer Service to obtain a return shipping label.
Saks Returns
We happily honor the Saks return policy. We accept online return requests only and HATCH physical stores are not able to accept returns for purchases made through Saks.
Please visit the Saks Returns Site to obtain a return shipping label.
Macy’s Returns
We happily honor the Macy’s return policy. We accept online return requests only and HATCH physical stores are not able to accept returns for purchases made through Macy’s.
Please visit the Macy’s Returns Site to obtain a return shipping label.
International Shipping & Returns
We’re so glad you found us — wherever you are. HATCH now ships clothing and accessories to 134 countries worldwide. You’ll see pricing in your local currency and any applicable duties at checkout, so there are no surprises when your order arrives.
Shipping To:
Albania, Angola, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Canada, Chile, China, Colombia, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Finland, France, French Guiana, Gambia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea-Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, South Korea, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Maldives, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Morocco, Namibia, Netherlands, New Zealand, Nicaragua, Nigeria, Niue, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sri Lanka, St. Helena, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay, Venezuela, Vietnam, and Wallis and Futuna Islands.
Beauty only ships to these select countries: Austria Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.
Shipping Methods & Processing Time
Available shipping methods and rates are shown at checkout, based on your delivery address.
Our warehouse processes and ships orders Monday through Friday, excluding holidays. Please allow up to 2 business days for processing before your order ships. Transit time is in addition to processing time.
If your package arrives damaged, or doesn’t arrive at all, please email us at help@hatchcollection.com — we’ll help you sort it out.
All orders ship from our warehouse in New Jersey, USA.
Please note, free shipping promotions apply to U.S. orders only.
Address & Ship Method Updates
Need to change your shipping address? Email us at help@hatchcollection.com as soon as possible.
We can’t guarantee we’ll catch it in time, but we’ll do our best.
Once an order has shipped, we’re unable to update the shipping address or ship method — and international orders can’t be rerouted or cancelled once they’ve left our warehouse.
Pre-Order Items
If your order includes a pre-order item, we’ll hold the full order and ship it together once that item arrives. This keeps you from being charged duties twice. The expected ship date is noted on the product page, and we’ll send a shipping confirmation as soon as it’s on its way. If you’d like your in-stock items sooner, we recommend placing a separate order.
Duties & Taxes
Duties and taxes depend on where your order is going. Your checkout page will always show which applies before you pay.
- Included: duties and taxes are calculated and charged at checkout. There’s nothing more to pay when your package arrives.
- Not included: the carrier or your local customs office will collect duties and taxes from you before delivery. These rates are set by your country, not by HATCH.
Please note, if a delivery is refused in order to avoid paying duties and taxes, the return shipping costs and any customs charges will be deducted from your refund.
International Returns
HATCH offers returns on international orders within 30 days of delivery. To start your return, please visit returns.hatchcollection.com. Once your return is initiated, you’ll receive a return label and instructions. We charge a $20 return shipping fee, deducted from your refund total.
Original shipping fees are non-refundable, except where required by local law (see EU & UK Right of Withdrawal below).
At this time we’re unable to offer exchanges on international orders. If you’d like a different size or color, please return your item for a refund and place a new order.
What Can Be Returned
To be eligible for a return, items must be unworn, unwashed and undamaged, with all original tags and packaging attached. Beauty items must be returned unopened in their original packaging.
Items marked FINAL SALE at checkout or in your order confirmation are not eligible for return. Underwear is final sale.
Please send your return back to us within 10 days of initiating it. Returns shipped outside this window are subject to cancellation.
When Can I Expect My Refund?
International returns typically take 1–3 weeks to reach our warehouse. Once received, please allow up to 10 business days for your return to be processed — we’ll email you as soon as it is.
Refunds are issued to your original form of payment. Please note, your bank may apply its own conversion rate.
If duties and taxes were included at checkout, they’ll be refunded along with your return. If you paid duties directly to the carrier on delivery, those are collected by your local customs authority and will need to be reclaimed from them — we’re unable to refund them on your behalf.
Damaged or Incorrect Items
We’re here to help! Please email our customer service team at help@hatchcollection.com and we will take care of you.
EU & UK Right of Withdrawal
If your order was shipped to an address in the EU or UK, you have 14 days from the day you receive it to let us know you’d like to withdraw, and a further 14 days from that notice to send the goods back to us. Please visit https://returns.hatchcollection.com/withdrawal to submit your withdrawal request. Please note, we deduct a $20 charge covering return postage. The cost of the item, any applicable duties and taxes, and your original standard shipping cost will be refunded to your original form of payment within 14 days of us receiving your return.
HATCH sizing is customized to our brand, to allow a great fit for before, during, and after pregnancy. Every style is built with room to grow. Most products come in sizes 0, 1, 2, 3, and 4, or XS, S, M, L, and XL. Styles that are mostly flowy, oversized, and forgiving are offered in Petite (P) and One Size (O/S)..
If you need guidance on the size & fit of a product you’re eyeing, e-mail us at info@hatchcollection.com for advice.
Sizing Charts
Will You Be Getting More Of My Size?
Add yourself to the waitlist and be the first to know when your size is back in stock! Simply choose the color and size that you are interested in, enter your email address, and click “notify me”.
Don’t see your size in stock? Reach out to our stores at stores@hatchcollection.com to see if they have it in stock (P.S. they offer shipping)!
Stock in our styles changes every day, so be sure to check back for availability.
How Do I Care For My HATCH Pieces?
Care instructions can be found under the Details section on the product page. We suggest washing and caring for all HATCH pieces according to the care instructions.
HATCH Offers E-Gift Cards that can be purchased directly on our site. Simply select the amount that you would like to purchase and add the gift card to your cart. The E-Gift Card will be emailed to the email address entered at checkout, or the recipients' email address that is entered.
How Do I Gift A Gift Card?
If you would like to gift the gift card, please select the “Send As Gift” selection on our product page. Simply enter the recipients’ email address & select if you would like to send the gift card now or at a future date. Our system will then automatically email the gift card on the selected date!
How Can I Purchase A Physical Gift Card?
Our stores offer physical gift cards (and they offer shipping)! You can find our store contact information here to place an order through them.
Can I Return My Gift Card?
All gift cards are final sale and are not eligible for return.
How Do I Redeem My Gift Card?
Enter the gift card code under the Gift Card Or Discount Code section at checkout.
How Can I Check My Balance?
Please email our customer service team at info@hatchcollection.com to confirm your gift card balance.
Do gift cards expire?
Gift cards do not expire.
We're not just a website, come meet us in person!
Our community is our everything. HATCH Retail stores provide a home for our collections, but also a destination for the luxuries, the care, the information and the education we mamas want and need. Personal styling and pampering are always on-hand, and special events, guests, and community programs are ever-changing.
Visit us! It's always better IRL:
Bleecker, NYC @ 17 Bleecker NY, NY
Call Us / 646-368-1946
Email Us / bleecker@hatchcollection.com
Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST
Upper East Side, NYC @ 1027 Lexington Ave, NY NY
Call Us / 646-368-1225
Email Us / uppereastside@hatchcollection.com
Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST
In Store Returns & Exchanges
HATCH Stores offer returns on eligible items 10 days from when your order is placed. To receive a refund based on the purchase price of the items and in the original form of payment, all merchandise must be returned within 10 days of the original purchase date with the original receipt. Items must be unworn, unused and undamaged in any form and in salable condition with all original tickets and tags attached.
FINAL SALE merchandise will not be accepted for return or exchange. Select gift sets and goods are not refundable, but may be returned for store credit. All underwear is final sale.
We are unable to accept returns on beauty products once they have been opened.
Please note, our stores are unable to accept returns for orders placed on our site, or through our marketplace partners.
HATCH is devoted to providing non-toxic, mama-safe, feel-good beauty designed to help mamas everywhere overcome the challenges unique to pregnancy. We're here to face the stretch marks, the thinning hair and the sleepless nights with you.
HATCH Beauty items should be stored out of direct light and in a cool or room temperature setting.
Are HATCH Beauty Products Non-Toxic and Cruelty Free?
Our complete line is Non-Toxic, Plant Derived and Cruelty Free. You can read about each product in its entirety on the product page - all indigents are included.
Payment Methods
HATCH Collection accepts Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, Apple Pay and hatchcollection.com issued gift cards, store credit and coupons.
Please note, you can not combine more than one credit card to pay for an order.
Shop Pay Installment Purchases
Shop Pay Installments is a payment option that lets customers receive their order right away and pay in 4 interest-free installments, due every 2 weeks. Please note Shop Pay Installments is available for orders of $50 - $17,500 including tax, shipping, and discounts.
Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
Our standard return policy still applies to orders paid for with Shop Pay Installments. Returns for a refund are accepted if they are made within the return window and conditions. We are only able to refund Shop Pay Installment payments to the original form of payment. HATCH is unable to issue merchandise credit for Shop Pay Installment purchases.
Contact Us
For Customer Service Inquiries:
Call Us / 212.343.1685 ex 1 Monday-Friday 10 am - 6 pm EST
Email Us / info@hatchcollection.com
For Press & Partnership Inquiries:
press@hatchcollection.com
partnerships@hatchcollection.com
For Wholesale Inquiries:
wholesale@hatchcollection.com
For Retail Inquiries:
stores@hatchcollection.com
Contact Our Stores:
Bleecker, NYC @ 17 Bleecker NY, NY
Call Us / 646-368-1946
Email Us / bleecker@hatchcollection.com
Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST
Upper East Side, NYC @ 1027 Lexington Ave, NY NY
Call Us / 646-368-1225
Email Us / uppereastside@hatchcollection.com
Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST
Note: if you’re looking to return a Hatch Sleep Device, please know that we have no affiliation with them so please contact their support team here.
What is Croissant?
Croissant offers guaranteed buybacks on purchases within one year of the purchase date. Simply toggle the Croissant feature at checkout (don’t worry, it's free!) and Croissant will buy your lightly used item back from you at a set price.
Don’t want to sell the item? No worries, this is simply an option for you to resell your HATCH pieces later at a lower value if you want it.
If you opt in at checkout, you'll receive an email from Croissant once you place your order that includes instructions on how to send back your item when (and if!) you want to.
If you decide to sell your item, you can simply send it to Croissant in gently used condition. They will pay you within 5-7 business days of receiving the item at their warehouse. They will handle the entire sale process for your item so you can get new funds to power your next purchase. Did someone say more $$$ for future HATCH purchases?!
How does Croissant Work?
Croissant will provide you with a guaranteed buy back cost on the product page and at checkout. If you’d like to sell the item, you can initiate the trade-in process in the Croissant app. You can then ship the item to the Croissant warehouse and they will verify that the item is in a sellable condition.
Once this is confirmed, you’ll receive a payment directly from Croissant. Croissant then partners with second hand websites to sell your item.
How Long Do I Have To Trade My Item In?
You have up to one year to enjoy your HATCH items before you can decide if you want to trade them in. Please note, the items must be in a very good condition to be eligible for trade-in through Croissant.
What Items Can Be Traded In?
Croissant accepts items that are in gently used condition. In order to qualify for trade-in, your item should have:
- No stains, discoloration, or fading.
- No pilling or fabric pulls.
- No alterations or repairs.
- No significant stretching or deformation.
- No odors such as smoke, sweat, or pet smells.
As long as the Croissant guarantee was added at checkout and your items are in good condition, you can initiate the trade in process directly through the Croissant App. Please note, all trade-ins are handled by Croissant, and they are the sole decider of the item's condition.
What Happens After My Guarantee Expires?
The Croissant Guaranteed Buyback™ expires 12 months after the purchase date for items in gently used condition (no visible damage and no alterations). After the Guaranteed Buyback™ expires, your item might still have an offer of a lower value than what was originally offered at checkout. If you still want to sell your item, you will receive the value listed in your Croissant Collection at that time.
What Happens After I Send My Items To Croissant?
When you sell an item with a Guaranteed Buyback™, you will be compensated within 5-7 days of their warehouse receiving your item, after they verify it is in gently used condition.
If your item isn’t accepted by Croissant, they will reach out to you and you can decide if they should ship this back to you or donate the item.
Questions on the status of your Croissant trade in? You can email their support team at support@croissant.com!