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Order Update

If you need to change your order or shipping address, please reach out to us at help@hatchcollection.com as soon as possible. We cannot guarantee the change can be completed, but we will do our best to help. Once the order has been shipped, we are unable to make changes.

Order & Shipping Confirmation

Once an order is placed, HATCH will send through an order confirmation with the details of your order. We will send through the shipping confirmation as soon as your order has shipped. Haven't received your order or shipping confirmation yet? Our emails sometimes end up in the spam or promotions folders. Please check these locations for your order & shipping confirmation. Please email our customer service team athelp@hatchcollection.com if you are still unable to locate your order or shipping confirmation. 

Promo Codes & Discounts

HATCH is happy to offer all new customers 15% off of their first purchase on our site. Scroll to the bottom of our site, click "Get 15% Off" and enter your email address to receive the discount code. Once subscribed to our emails and texts, we'll keep you updated on current promotions and discounts that can be redeemed on our website or in store. Please note, we are unable to apply more than one discount code per order. The original discount code that is used will be honored, and we are unable to apply additional discounts once an order has been placed.

Price Adjustment

HATCH is happy to offer price adjustments on orders within 7 days of the order date. Please note, we are unable to offer price adjustments on items that are marked as final sale. We are unable to offer price adjustments if the item is no longer available on our site. Additional restrictions apply.

Please note, we are unable to apply more than one discount code per order. The original discount code that is used will be honored, and we are unable to apply additional discounts once an order has been placed.

Final Sale

Items marked final sale at checkout are not eligible for a return, exchange or return for credit. Underwear is final sale. Gift Cards are final sale.

Store Orders

If you purchased through one of our Store locations, please reach out to them directly for assistance with your order. You can find their contact information by clicking here.

Gift With Purchase

All free gifts with purchase are subject to change due to availability. HATCH is unable to reship free gifts with purchase.

Did You Receive A Damaged Or Incorrect Item? 

We're here to help! Please email our customer service team at help@hatchcollection.com and we will take care of you. 

U.S. Shipping Methods & Processing Time

Need your order by Christmas? Please find our 2025 Holiday shipping cut offs below.Please note, our carriers are handling more packages than ever, so we suggest ordering ASAP to guarantee delivery by Christmas. 

• Economy: Order by Friday, December 12th, before 10am est
  Standard: Order by Monday, December 15th, before 10 am est 
• Express: Order by Friday, December 19th, before 10 am est 
• Priority: Order by Monday, December 22nd, before 10 am est 

Our warehouse processes and ships orders Monday through Friday. We ask for 2 business days to process shipments with our Economy and Standard Shipping Options. Orders placed with Express or Priority Shipping prior to 12 pm EST, Monday - Friday, should ship out on the same day.

• Economy Shipping: Delivers within 4 - 7 business days once shipped. $8
• Standard Shipping: Delivers within 3 - 5 business days once shipped. $12
• Alaska, Hawaii and Territories: Typically delivers within 8-15 business days once shipped. $30 
• Express Shipping: Delivers within 2 to 3 business days once shipped. $25
• Priority Shipping: Delivers within 1 to 2 business days once shipped. $40 

All orders placed on our website will ship from our warehouse, which is located in New Jersey.

We are unable to ship to PO Boxes with our Priority or Express Ship methods.

Address & Ship Method Updates

Once an order has shipped, we are unable to update the ship method or shipping address.

Pre Order Items

All items noted as “Pre Order” will ship on the expected ship date noted on the product page. We will send through a separate shipping confirmation once this has shipped. You will not be charged for separate shipments.

Please note, shipping fees are non-refundable.

U.S Returns & Exchanges

HATCH is happy to offer extended holiday returns for orders placed from November 15th through December 15th. If your order was placed from November 15th through December 15th, you will have until January 15th to initiate your return or exchange!

HATCH offers returns & exchanges on products shipped within the United States within 30 calendar days from when your order is placed. Merchandise clearly marked as final sale is not eligible for return. 

Please note: we are experiencing slight delays in the processing of returns due to longer than normal return transit timelines and return processing delays. We are working to process all returns as quickly as possible, and your patience is greatly appreciated. Once your item(s) are received and processed by our warehouse, you'll typically get your refund within 3-10 business days. 

Our site and stores are on two separate systems, therefore we are unable to accept online returns at our store locations.

Online Returns and Exchanges

• Please click here to start a return or exchange for orders placed directly on our site & shipping within the U.S.
• We are only able to process returns that have been included in your return request. If you have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return. 
• We charge a $10 return shipping fee on Happy Return Drop Offs, and a $15 return shipping fee for Mail-Back Returns shipped via UPS. We offer free exchanges for the same piece in a different size or color. 
• Once you initiate a return or exchange, please send the return back to us within 7 days of the return initiation. Your return is subject to cancellation if it is shipped outside of this window. 
• Final sale merchandise is not eligible for return or exchange.
• Please click here for information on Marketplace Returns.
  

Return Rules

In order to be eligible for an exchange or return, products must be returned in unused, unwashed, and unworn condition with original tags and packaging included. All HATCH Beauty items must be returned unopened in its original packaging. Swimwear will only be accepted if the swimsuit is tried on over underwear and returned in its clean original condition with all tags attached.Items marked as FINAL SALE on the product page, at checkout or in your order confirmation are not eligible for return or exchange. Underwear is FINAL SALE.Please note, we are only able to process returns that have been included in your return request directly through returnportal.hatchcollection.com. If you have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return. We are unable to process returns that are sent without the intended shipping label, or any returns that are not authorized and recorded by our team.If you did not include all returned items in your return request, please reach out directly to our customer support team at help@hatchcollection.com for more support.Approved exchanges and returns must be dropped off at your chosen shipping location within 1 week of initiating the return. Returns dropped off after this 1 week window are subject to cancellation.

Returning A Defective or Incorrect Item

• If you need to return an item with a manufacturing defect or you received the incorrect item(s), we are happy to help. Please email our customer service team at help@hatchcollection.com and we will take care of you. 

When Can I Expect My Refund?

• Once a return is shipped or dropped off at a Happy Returns drop off location, it typically takes about one to two weeks to deliver to our warehouse. Once the return is marked as delivered, we do ask for up to 10 business days to process the return. We will send through an email confirmation once your return has been processed!

U.S. Return & Exchange Options:

• Return For A Refund: To initiate a return for a refund, please visit returnportal.hatchcollection.com. Proceed with the steps to return the desired item(s). We will issue the refund once we receive and process the return.
• Return For Merchandise Credit: To initiate a return for merchandise credit, please visit returnportal.hatchcollection.com. Proceed with the steps to return the desired item(s) and select "refund to gift card" when provided options to select a refund method. Our system will issue the gift card as soon as the return is initiated. 
• Exchange For The Same Item In A Different Size Or Color: To initiate an exchange for the same item in a different size or color, please visit returnportal.hatchcollection.com. Choose the item that you would like to exchange and follow the steps to exchange the item for an alternative size or color. We will send through the order confirmation for the exchange and the shipping confirmation once this ships.

Return Methods 

• Happy Returns:
  HATCH offers Happy Returns to provide you with an easy and paperless return experience. Simply initiate a return on our returns site and select “Happy Returns” when prompted to “Choose A Return Method”. Select the desired drop off location (Your local UPS Store, Staples, Ulta Beauty, or Giant Eagle). Once your return is confirmed, Happy Returns will email you a QR Code. Simply visit the Drop Off location selected within 7 days of the return initiation, and bring the item(s) that you included in your return request. You do not need to bring a box or label to the Happy Returns Drop Off location. Please note, HATCH assumes liability for your return as soon as it is scanned into the carrier's system. We recommend requesting a scan receipt from the Drop Off location to ensure your return was passed off correctly. Your refund will be issued when the return is received and processed at our warehouse. Please note, we charge a $10 return fee on Happy Returns for a refund. Exchanges for the same piece in a different size or color are free of charge.
• Mailback Returns:
  HATCH offers mail-back returns through UPS so that you can ship your return back to us. Simply initiate a return on our returns site and select “Mail back via UPS” when prompted to “Choose A Return Method”. Our system will provide you with a return label that you can use to get the return back to us within 7 days of the return initiation. Please use the original packaging to ship your return back to us, and include a copy of the packing slip provided with your return label. Please note, HATCH assumes liability for your return as soon as it is scanned into the carrier's system. We recommend requesting a scan receipt from the carrier to ensure your return was passed off correctly. Your refund will be issued once the return is received and processed at our warehouse. Please note, we charge a $15 return fee on mail-back Returns for a refund. Exchanges for the same piece in a different size or color are free of charge. 

Gift Returns

Please click here to initiate a gift return. Enter the order number and follow the instructions to return the desired item(s). We ask that you ship the return back to us within 7 days of the return initiation. We will issue the refund in the form of a gift card once we receive and process the return.

The gift giver will not be notified of the return request.

Note: if you’re looking to return a Hatch Sleep Device, please know that we have no affiliation with them so please contact their support team here.

J Crew & Madewell Returns

We happily honor the J.Crew & Madewell return policy. However we accept online return requests only. To begin your return, please email us at returns@hatchcollection.com. 

Neither J.Crew, Madewell, nor our HATCH physical store locations are able to accept returns for purchases made through J.Crew/Madewell Marketplace.

Please note that all J.Crew Marketplace returns will have a $7 fee deducted from the refund to cover the cost of return shipping.

Maisonette Returns

We happily honor the Maisonette return policy. We accept online return requests only and HATCH stores are not able to accept returns for purchases made through Maisonette.

Email info@maisonette.com to obtain a return shipping label.

Please note that all Maisonette Marketplace returns will have to be requested within 30 days of receipt.

Bloomingdales Returns

We happily honor the Bloomingdales return policy. We accept online return requests only and HATCH physical stores are not able to accept returns for purchases made through Bloomingdales. 

Please reach out to Bloomingdales Customer Service to obtain a return shipping label.

Saks Returns

We happily honor the Saks return policy. We accept online return requests only and HATCH physical stores are not able to accept returns for purchases made through Saks.

Please visit the Saks Returns Site to obtain a return shipping label.

Macy’s Returns

We happily honor the Macy’s return policy. We accept online return requests only and HATCH physical stores are not able to accept returns for purchases made through Macy’s.

Please visit the Macy’s Returns Site to obtain a return shipping label.

International Shipping

We are currently unable to offer shipping internationally at this time. We truly apologize for any inconvenience this causes! We're working to get international shipping up and running again as soon as possible. 

Want us to notify you once international shipping is live again? Please email us at help@hatchcollection.com and we can ping you as soon as International Shipping is available again.

HATCH sizing is customized to our brand, to allow a great fit for before, during, and after pregnancy. Every style is built with room to grow. Most products come in sizes 0, 1, 2, 3, and 4. There are some exceptions. Styles that are mostly flowy, oversized, and forgiving are offered in Petite (P) and One Size (O/S).

If you need guidance on the size & fit of a product you’re eyeing, e-mail us at info@hatchcollection.com for advice.

Sizing Charts

VIEW OUR SIZE CHART

VIEW OUR DENIM SIZE GUIDE

VIEW OUR BRA SIZE GUIDE

Will You Be Getting More Of My Size?

Add yourself to the waitlist and be the first to know when your size is back in stock! Simply choose the color and size that you are interested in, enter your email address, and click “notify me”.

Don’t see your size in stock? Reach out to our stores at stores@hatchcollection.com to see if they have it in stock (P.S. they offer shipping)!

Stock in our styles changes everyday, so be sure to check back for availability.

How Do I Care For My HATCH Pieces? 

Care instructions can be found under the Details section on the product page. We suggest washing and caring for all HATCH pieces according to the care instructions.

HATCH Offers E-Gift Cards that can be purchased directly on our site. Simply select the amount that you would like to purchase and add the gift card to your cart. The E-Gift Card will be emailed to the email address entered at checkout.   

How Do I Gift A Gift Card? 

If you would like to gift the gift card, we suggest either forwarding the email that contains the gift card to the recipient, or printing the gift card and gifting it this way. If you would like the gift card to be sent directly to the recipient, please enter their email address at checkout!

How Can I Purchase A Physical Gift Card? 

Our stores offer physical gift cards (and they offer shipping)! You can find our store contact information here to place an order through them.

Can I Return My Gift Card? 

All gift cards are final sale and are not eligible for return. 

How Do I Redeem My Gift Card? 

Enter the gift card code under the Gift Card Or Discount Code section at checkout. 

How Can I Check My Balance?

Please email our customer service team at info@hatchcollection.com to confirm your gift card balance. 

Do gift cards expire? 

Gift cards do not expire.

We're not just a website, come meet us in person!

Our community is our everything. HATCH Retail stores provide a home for our collections, but also a destination for the luxuries, the care, the information and the education we mamas want and need. Personal styling and pampering are always on-hand, and special events, guests, and community programs are ever-changing.

Visit us! It's always better IRL:

Bleecker, NYC @ 17 Bleecker NY, NY
Call Us / 646-368-1946
Email Us / bleecker@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

Upper East Side, NYC @ 1027 Lexington Ave, NY NY
Call Us / 646-368-1225
Email Us / uppereastside@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

In Store Returns & Exchanges

HATCH Stores offer returns on eligible items 10 days from when your order is placed. To receive a refund based on the purchase price of the items and in the original form of payment, all merchandise must be returned within 10 days of the original purchase date with the original receipt. Items must be unworn, unused and undamaged in any form and in salable condition with all original tickets and tags attached.

FINAL SALE merchandise will not be accepted for return or exchange. Select gift sets and goods are not refundable, but may be returned for store credit. All underwear is final sale.

We are unable to accept returns on beauty products once they have been opened.

Please note, our stores are unable to accept returns for orders placed on our site, or through our marketplace partners.

HATCH is devoted to providing non-toxic, mama-safe, feel-good beauty designed to help mamas everywhere overcome the challenges unique to pregnancy. We're here to face the stretch marks, the thinning hair and the sleepless nights with you.

HATCH Beauty items should be stored out of direct light and in a cool or room temperature setting.

Are HATCH Beauty Products Non-Toxic and Cruelty Free?

Our complete line is Non-Toxic, Plant Derived and Cruelty Free. You can read about each product in its entirety on the product page - all indigents are included.

Payment Methods

HATCH Collection accepts Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, Apple Pay and hatchcollection.com issued gift cards, store credit and coupons.

Please note, you can not combine more than one credit card to pay for an order.

Shop Pay Installment Purchases

Shop Pay Installments is a payment option that lets customers receive their order right away and pay in 4 interest-free installments, due every 2 weeks. Please note Shop Pay Installments is available for orders of $50 - $17,500 including tax, shipping, and discounts.

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

Our standard return policy still applies to orders paid for with Shop Pay Installments. Returns for a refund are accepted if they are made within the return window and conditions. We are only able to refund Shop Pay Installment payments to the original form of payment. HATCH is unable to issue merchandise credit for Shop Pay Installment purchases.

Contact Us

For Customer Service Inquiries:

Call Us / 212.343.1685 ex 1 Monday-Friday 10 am - 6 pm EST

Email Us / info@hatchcollection.com

For Press & Partnership Inquiries:

press@hatchcollection.com
partnerships@hatchcollection.com

For Wholesale Inquiries:

wholesale@hatchcollection.com

For Retail Inquiries:

stores@hatchcollection.com

Contact Our Stores:

Bleecker, NYC @ 17 Bleecker NY, NY
Call Us / 646-368-1946
Email Us / bleecker@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

Upper East Side, NYC @ 1027 Lexington Ave, NY NY
Call Us / 646-368-1225
Email Us / uppereastside@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

Note: if you’re looking to return a Hatch Sleep Device, please know that we have no affiliation with them so please contact their support team here.

What is Croissant?

Croissant offers guaranteed buybacks on purchases within one year of the purchase date. Simply toggle the Croissant feature at checkout (don’t worry, it's free!) and Croissant will buy your lightly used item back from you at a set price.

Don’t want to sell the item? No worries, this is simply an option for you to resell your HATCH pieces later at a lower value if you want it.

If you opt in at checkout, you'll receive an email from Croissant once you place your order that includes instructions on how to send back your item when (and if!) you want to.

If you decide to sell your item, you can simply send it to Croissant in gently used condition. They will pay you within 5-7 business days of receiving the item at their warehouse. They will handle the entire sale process for your item so you can get new funds to power your next purchase. Did someone say more $$$ for future HATCH purchases?!

How does Croissant Work?

Croissant will provide you with a guaranteed buy back cost on the product page and at checkout. If you’d like to sell the item, you can initiate the trade-in process in the Croissant app. You can then ship the item to the Croissant warehouse and they will verify that the item is in a sellable condition.

Once this is confirmed, you’ll receive a payment directly from Croissant. Croissant then partners with second hand websites to sell your item.

How Long Do I Have To Trade My Item In?

You have up to one year to enjoy your HATCH items before you can decide if you want to trade them in. Please note, the items must be in a very good condition to be eligible for trade-in through Croissant.

What Items Can Be Traded In?

Croissant accepts items that are in gently used condition. In order to qualify for trade-in, your item should have:

• No stains, discoloration, or fading.
• No pilling or fabric pulls.
• No alterations or repairs.
• No significant stretching or deformation.
• No odors such as smoke, sweat, or pet smells.

As long as the Croissant guarantee was added at checkout and your items are in good condition, you can initiate the trade in process directly through the Croissant App. Please note, all trade-ins are handled by Croissant, and they are the sole decider of the item's condition.

What Happens After My Guarantee Expires?

The Croissant Guaranteed Buyback™ expires 12 months after the purchase date for items in gently used condition (no visible damage and no alterations). After the Guaranteed Buyback™ expires, your item might still have an offer of a lower value than what was originally offered at checkout. If you still want to sell your item, you will receive the value listed in your Croissant Collection at that time.

What Happens After I Send My Items To Croissant?

When you sell an item with a Guaranteed Buyback™, you will be compensated within 5-7 days of their warehouse receiving your item, after they verify it is in gently used condition.

If your item isn’t accepted by Croissant, they will reach out to you and you can decide if they should ship this back to you or donate the item.

Questions on the status of your Croissant trade in? You can email their support team at support@croissant.com!