FAQ - Returns & Exchanges

HATCH is happy to offer an extended return window for the Holiday Season. For orders placed between 11/15 - 11/25, we ask that you initiate the return within 60 days of the order date. For orders placed between 11/26 - 12/5, we ask that you initiate the return within 45 days of the order date. Please note, we ask that you send your return back to us within 7 days from the return request. 

Please note: we are experiencing slight delays in the processing of returns due to longer than normal return transit timelines and return processing delays. We are working to process all returns as quickly as possible, but your patience is greatly appreciated.

Online Returns & Exchanges

  • Please click here to start a return for orders placed directly on our site & shipping within the U.S.
  • We are only able to process returns that have been included in your return request. If you have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return.
  • We offer free exchanges; and, charge a $10 return shipping fee on returns for a refund.
  • Once you initiate a return or exchange, please send the return back to us within 7 days of the return initiation. Your return is subject to cancellation if it is shipped outside of this window.
  • Final sale merchandise is not eligible for return or exchange.
  • We do not accept returns for online orders at stores.
  • Please click here for information on Marketplace Returns.
  • Please email us at info@hatchcollection.com if you are looking to return an international order.

Return Rules

In order to be eligible for an exchange or return, products must be returned in unused, unwashed, and unworn condition with original tags and packaging included. All HATCH Beauty items must be returned unopened in its original packaging. Swimwear will only be accepted if the swimsuit is tried on over underwear and returned in its clean original condition with all tags attached.

Items marked as FINAL SALE on the product page, at checkout or in your order confirmation are not eligible for return or exchange. Underwear is FINAL SALE.

Please note, we are only able to process returns that have been included in your return request directly through returns.hatchcollection.com. If you have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return. We are unable to process returns that are sent without the intended shipping label, or any returns that are not authorized and recorded by our team.

If you did not include all returned items in your return request, please reach out directly to our customer support team at info@hatchcollection.com for more support.

Approved exchanges and returns must be dropped off at your chosen shipping location within 1 week of initiating the return. Returns dropped off after this 1 week window are subject to cancellation.

Returning A Defective Item

If you need to return an item with a manufacturing defect, we are happy to help. Please email our customer service team at info@hatchcollection.com and we will take care of you. 

When Can I Expect My Refund?

Once a return is shipped, it typically takes about one week to deliver to our warehouse. Once the return is marked as delivered, we do ask for up to 10 business days to process the return. We will send through an email confirmation once your return has been processed! 

U.S Returns & Exchanges

HATCH offers returns on products shipped within the United States within 30 calendar days from when your order is placed.

Once your item(s) are received and processed by our warehouse, you'll typically get your refund within 3-10 business days.

Return & Exchange Options:

  • Return For A Refund:

    To initiate a return for a refund, please visit returns.hatchcollection.com. Proceed with the steps to return the desired item(s). We will issue the refund once we receive and process the return. Please note, you will be refunded to your original form of payment if the instant credit voucher issued is not redeemed.

  • Exchange For A Different Item:

    To initiate an exchange for an alternative item, please visit returns.hatchcollection.com. Proceed with the steps to return the desired item(s). Once you initiate the return, our system will issue an instant credit voucher. You can then use this voucher to place a new order on our site. If you use all of the Instant Refund Voucher you are offered, your original form of payment will not be reimbursed once your return is processed. If you use a portion of the Instant Refund Voucher, your original form of payment will be reimbursed for the balance of the credit that was not used. If you do not use this Instant Refund before your return is processed, it will expire and you will be refunded back to your original form of payment.

  • Exchange For The Same Item:

    To initiate an exchange for the same item in a different size or color, please visit returns.hatchcollection.com. Choose the item that you would like to exchange and follow the steps to exchange the item for an alternative size or color. We will send through the order confirmation for the exchange and the shipping confirmation once this ships.

 

Gift Returns

Please click here to initiate a gift return. Enter the order number (make sure to remove “L1” from the order number). Follow the instructions to return the desired item(s). Our system will then send through a pre-paid return label that you can use to get your return back to us. We ask that you ship the return back to us within 7 days of the return initiation.

Return & Exchange Options:

  • Return For Merchandise Credit: 

    To initiate a return for merchandise credit, please visit returns.hatchcollection.com/gifts. Proceed with the steps to return the desired item(s). We will issue the refund in the form of a gift card once we receive and process the return.

  • Exchange For A Different Item:

    To initiate an exchange for an alternative item, please visit returns.hatchcollection.com/gifts. Proceed with the steps to return the desired item(s). Once you initiate the return, our system will issue an instant credit voucher. You can then use this voucher to place a new order on our site. If you use all of the Instant Refund Voucher you are offered, the return will be settled once it is received by HATCH. If you use a portion of the Instant Refund Voucher, the remaining balance will be issued to a gift card. If you do not use this Instant Refund before your return is processed, the refund will be issued back to a gift card.

  • Exchange For The Same Item:

    To initiate an exchange for the same item in a different size or color, please visit returns.hatchcollection.com/gifts. Choose the item that you would like to exchange and follow the steps to exchange the item for an alternative size or color. We will send through the order confirmation for the exchange and the shipping confirmation once this ships.

The gift giver will not be notified of the return request.

 

International Returns

HATCH offers returns for merchandise credit on products shipped internationally within 30 calendar days from when your order is placed. We are unable to offer returns for refunds on international purchases. Please note, the merchandise credit is for the cost of the returned piece(s), less the cost of duties, taxes and shipping. To return items in your order, please email us at info@hatchcollection.com, and we will send through return instructions and our return shipping address.

Please note, the cost of duties and taxes associated with the return shipment must be billed to the sender. HATCH is not responsible for the cost of duties and taxes associated with the return shipment.