FAQ - Returns & Exchanges
Please note: we are experiencing slight delays in the processing of returns due to longer than normal return transit timelines and return processing delays. We are working to process all returns as quickly as possible, but your patience is greatly appreciated.
Online Returns & Exchanges
Please click here to start a return for orders placed directly on our site & shipping within the U.S.
- We are only able to process returns that have been included in your return request. If you have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return.
- We offer free exchanges; and, charge a $10 return shipping fee on returns for a refund.
- Once you initiate a return or exchange, please send the return back to us within 7 days of the return initiation. Your return is subject to cancellation if it is shipped outside of this window.
- Final sale merchandise is not eligible for return or exchange.
- We do not accept returns for online orders at stores.
- Please click here for information on Marketplace Returns.
- Please email us at firstname.lastname@example.org if you are looking to return an international order.
In order to be eligible for an exchange or return, products must be returned in unused, unwashed, and unworn condition with original tags and packaging included. All HATCH Beauty items must be returned unopened in its original packaging. Swimwear will only be accepted if the swimsuit is tried on over underwear and returned in its clean original condition with all tags attached.
Items marked as FINAL SALE on the product page, at checkout or in your order confirmation are not eligible for return or exchange. Underwear is FINAL SALE.
Please note, we are only able to process returns that have been included in your return request directly through returns.hatchcollection.com. If you have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return. We are unable to process returns that are sent without the intended shipping label, or any returns that are not authorized and recorded by our team.
If you did not include all returned items in your return request, please reach out directly to our customer support team at email@example.com for more support.
Approved exchanges and returns must be dropped off at your chosen shipping location within 1 week of initiating the return. Returns dropped off after this 1 week window are subject to cancellation.
U.S Returns & Exchanges
HATCH offers returns on products shipped within the United States within 30 calendar days from when your order is placed.
Once your item(s) are received and processed by our warehouse, you'll typically get your refund within 3-10 business days.
Return & Exchange Options:
Return For A Refund:
To initiate a return for a refund, please visit returns.hatchcollection.com. Proceed with the steps to return the desired item(s). We will issue the refund once we receive and process the return. Please note, you will be refunded to your original form of payment if the instant credit voucher issued is not redeemed.
Exchange For A Different Item:
To initiate an exchange for an alternative item, please visit returns.hatchcollection.com. Proceed with the steps to return the desired item(s). Once you initiate the return, our system will issue an instant credit voucher. You can then use this voucher to place a new order on our site. If you use all of the Instant Refund Voucher you are offered, your original form of payment will not be reimbursed once your return is processed. If you use a portion of the Instant Refund Voucher, your original form of payment will be reimbursed for the balance of the credit that was not used. If you do not use this Instant Refund before your return is processed, it will expire and you will be refunded back to your original form of payment.
Exchange For The Same Item:
To initiate an exchange for the same item in a different size or color, please visit returns.hatchcollection.com. Choose the item that you would like to exchange and follow the steps to exchange the item for an alternative size or color. We will send through the order confirmation for the exchange and the shipping confirmation once this ships.
Please click here to initiate a gift return. Enter the order number (make sure to remove “L1” from the order number). Follow the instructions to return the desired item(s). Our system will then send through a pre-paid return label that you can use to get your return back to us. We ask that you ship the return back to us within 7 days of the return initiation.
Our system will issue an instant credit voucher that you can use to place a new order on our site. If this voucher is not redeemed, we will issue a gift card to you via email once the return is received and processed by our warehouse.
The gift giver will not be notified of the return request.
HATCH offers returns for merchandise credit on products shipped internationally within 30 calendar days from when your order is placed. We are unable to offer returns for refunds on international purchases. Please note, the merchandise credit is for the cost of the returned piece(s), less the cost of duties, taxes and shipping. To return items in your order, please email us at firstname.lastname@example.org, and we will send through return instructions and our return shipping address.
Please note, the cost of duties and taxes associated with the return shipment must be billed to the sender. HATCH is not responsible for the cost of duties and taxes associated with the return shipment.